(
Star Citizen frequently have some mistakes such as; zip code missing or put in incorrectly, region/state missing or incorrect, country missing. These will cause the order to not ship so it is important to catch errors like this as soon as possible!
Star Citizen SHIPPING FAQ
Important Note:
If you have any doubt about an address you entered for an order please feel free to contact us to take a look at the order and make sure the information looks correctly inputted into the system. We frequently have some mistakes such as; zip code missing or put in incorrectly, region/state missing or incorrect, country missing. These will cause the order to not ship so it is important to catch errors like this as soon as possible!
Where do I find my tracking number?
When your item ships you will receive an email that includes a tracking number.
How do I track my shipment?
You can use your tracking number through your local post as soon as the item reaches your destination Country. Some common sites to use are: USPS.com, DHL.com, and track-trace.com.
What do I do if my item is stuck in Customs?
Contact us at: [email protected] and we can send you an invoice for the item to present.
How do I change my shipping address?
If the item has not had the “shipping order created” we can change the address for you. Contact [email protected] if you need it changed.
What do I do if my item does not arrive in the 4-6 week time frame after shipping?
Contact [email protected] We will take a look at the order and make sure the information looks correct. We may ask you to wait a few weeks to be sure the item is not delayed, but we are happy to help if need be.
How will I know when my order has shipped?
Once your order has shipped you will receive an email letting you know. This can sometimes end up in your spam/junk folder so be sure to check there!
How long does it usually take for the shipment to arrive?
Shipping usually takes between 4-6 weeks, sometimes it can be delayed longer if there is a Holiday, or unforeseen circumstances.
How long should I expect between ordering and my item shipping?
This depends on if the product is ready to ship or is still in production. It can vary between the next day, next week, and 2+ months. If an item is not ready for shipping this should be displayed on the item in the store.
Jul
Star Citizen INSURANCE FAQ
Pilots in Star Citizen can purchase insurance policies for their ships, modifications and cargo. This ensures that your ship will be replaced and/or its modifications and cargo will be subsidized should you be destroyed in a fight or accident.
Nov
Star Citizen Financial Suposition Exploring
With this new marketing strategy to capture 'new' money via a discount, how that has worked out.
Dec
Buying a capitol ship opens the gateway of Star Citizen
Buying a capitol ship opens the gateway to game play that will be harder/impossible to enjoy from the getgo when you have to work your way up from an aurora.
Oct
Myths & Erroneous Assumptions about Operation Pitchfork
I hear this a lot. Not going to happen for a couple of reasons. One of two things are going to happen either we win the instance or the Vanduul do.
Dec
Star Citizen Ship Control Guides
Press N to retract/deploy landing gear. Deploying landing gear puts you in precision mode, which is limited to 50m/s.
Jan
How to Deal With Projectile Velocities in Star Citizen
Here is how I would approach this problem from a game balance point of view.
